Shipping & Delivery
Do you ship to my country?
ASK Scandinavia ships worldwide. If you have questions, please don’t hesitate to send an email to info@askscandinavia.com, and we will do our utmost to accommodate your order.
Where do you ship from?
We ship everything from Helsinki, Finland.
How long is the delivery time?
We offer Standard Shipping that arrives within 5 business days. You can also select Express, which takes up to 3 business days.
Samples are final sale.
Do you provide tracking for my order?
When you complete your purchase, you will receive a confirmation email and tracking number, which allows you to track your package via the courier company.
Will I be charged duty or import fees?
All product prices include all import taxes and duties.
Will I be charged VAT & sales tax?
All VAT and sales tax will be charged at checkout.
What is the shipping cost?
Please visit our Shipping & Delivery page for more details.
Returns & Exchanges
ow do I return a product?
If you wish to return a product, our returns policy is valid for 14 days from the date of purchase. Unfortunately, we cannot offer refunds or exchanges after this period.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please find information for returns here. To complete your return, we require a receipt or proof of purchase.
How much does it cost to return an item?
Returns are free of charge within Finland via Posti via a postal outlet. Find more information here. For international returns, you will be charged international shipping fees. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
How long will it take for my return to be processed?
Once the return has arrived at our warehouse, it can take up to 3-5 business days for us to fully process your exchange/return. We welcome you to reach out to us at info@askscandinavia.com if the return process time extends 3-5 business days.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Klarna, Paypal, Apple Pay, and Google Pay
I am a new customer. Can I get a discount on my order?
We welcome all new customers to ASK Scandinavia with a one-time discount. We welcome you to sign up for our newsletter and join our ASK Community
In case you have any questions for which you did not find the answer, please do not hesitate to contact our customer care team at info@askscandinavia.com
Thank you for ordering from ASK Scandinavia!
