SHIPPING AND RETURNS

Please find below more information on shipping and deliveries - all those practicalities.

Shipping to a pick up point in Finland - S parcel 5,90€ L parcel 7,90€

Home Shipping in Finland - 9,90€

Shipping in Europe - 25,00€

International shipping / Rest of the world - 30,00€

Possible taxes, duty or customs payments depending on the destination country are not included and will not be covered by ASK Scandinavia.

Orders to Finland are sent via Finnish Post. Orders to Europe via PostNord, and DHL Worldwide.

Timelines

We dispatch items within 1-3 working days of order from our Helsinki warehouse.

When ordering within Finland, please allow up to 5 working days for delivery.

When ordering to elsewhere in Europe, please allow 7 working days for delivery.

For orders for the rest of the world, please allow up to 14 days for delivery.

Returns policy

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Shipping for returns

Please fill this return form in order for us to process your return faster. Inform us of your return by email info@askscandinavia.com before sending your return and attach this form in the email or print it inside the return parcel. If you need any help with your return, please contact us by email.

To return your product, you should mail your product to: Iso Roobertinkatu 20-22, 00120 Helsinki, Finland and please also write this phone number on the package: +358 46 5916167.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Returns using a Helposti code:

Order your return code from the address posti.fi/returnparcel by entering the item ID (a code beginning with JJFI). Drop off the parcel at any Posti parcel locker or service point according to the instructions.

Returns without a Helposti code:

You can return an item through a Posti outlet. Attach the Customer Return address label provided by us or write our return ID 660052 and our return address ASK Scandinavia, Iso Roobertinkatu 20-22, 00120 Helsinki, Finland tel+358 46 5916167 on the item and take the item to a postal outlet.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@askscandinavia.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@askscandinavia.com and send your item to: Iso Roobertinkatu 20-22, 00120 Helsinki, Finland and please also write this phone number on the package: +358 46 5916167.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Thank you for ordering from ASK Scandinavia!