Mon-Fri, 9am-5pm

Shipping and returns

Please find below more information on shipping and deliveries - all those practicalities.

Free shipping on all orders!

For orders under 180€, the pricing depends on the destination.

Finland 10€
Rest of Europe 15€
Rest of the world 30€

Possible taxes, duty or customs payments depending on the destination country are not included and will not be covered by ASK Scandinavia.

Orders to Finland are sent via Matkahuolto and abroad via Finnish Posti.

Timelines

We dispatch items within 1-3 working days of order from our Helsinki warehouse.

When ordering within Finland, please allow up to 5 working days for delivery.

When ordering to elsewhere in Europe, please allow 7 working days for delivery.

For orders for the rest of the world, please allow up to 14 days for delivery.

Returns policy

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Shipping for returns

To return your product, you should mail your product to: Väinämöisenkatu 21 B 27 Helsinki FI-00100

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@askscandinavia.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@askscandinavia.com and send your item to: Väinämöisenkatu 21 B 27 Helsinki FI-00100. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Thank you for ordering from ASK Scandinavia!